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Learning Objectives
(See related pages)

  • The dimensions of buyer behaviour
  • The role of the buying centre: who buys
  • The consumer decision-making process: how people buy
  • The marketing implications of the need recognition, information search, evaluation of alternatives, purchase and post-purchase evaluation stages
  • The differences in evaluation of high versus low involvement situations
  • The nature of choice criteria: what are used
  • The influences on consumer behaviour—the buying situation, personal and social influences—and their marketing implications








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