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Multiple Choice Quiz
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Select the radio button corresponding to your choice of answer for each question, and then click on "Submit Answers" to find out how many you answered correctly.

Which of the following is typically MOST true of a matrix management structure?
A)they invariably result in cost savings
B)staff may be reluctant to act outside of their traditional functional role
C)they invariably result in faster decision making
D)the number of managers is reduced
Which of the following is a manager within a product management organisation typically likely to have?
A)considerable responsibility for their product, but little authority
B)considerable authority over their product, but little responsibility
C)considerable authority and responsibility for their product
D)little authority or responsibility for their product
Which of the following is not a type of organisational culture described by Handy?
A)power culture
B)marketing culture
C)role culture
D)task culture
Which of the following terms provides a statement of an organisation’s core values?
A)business strategy
B)business objectives
C)marketing objectives
D)mission statement
There have been many prescriptions for allocating tasks to employees. Which of the following is most likely to be consistent with the development of multiple skills among employees?
A)scientific management
B)empowerment of employees
C)reducing training costs
D)paternalistic management
The process by which a company gives responsibility for the management and production of the company’s service processes such as telephone call handling, or logistics is often referred to as:

Palmer: Business Enviroment 5eOnline Learning Center

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